Introducing: FrontStream Success

We are here to help. Get setup with Panorama and launch your first event.

Included with your subscription

From the moment you purchase Panorama, FrontStream provides the technical setup and resources to create and launch a successful event.

Onboarding call

Allow our Onboarding Team to walk you through Panorama and lead you to resources so that you can hit the ground running.

  • Review all features of Panorama your nonprofit has available, learning resources and how to get started.
  • Discuss how you will get your fundraising data into your existing donor management

FrontStream Academy

Here you will find courses to assist you in the onboarding, and learning to use Panorama. These courses will guide you step by step through the implementation of donor management; peer to peer fundraising and giving days; and online and mobile auctions.

FrontStream Academy will always be available to you to train new hires and volunteers.

Customer support

The FrontStream support team is always here to help. And every customer has access to our comprehensive knowledge base.

Have a quick question?

Visit our comprehensive knowledge base for answers to your questions and suggested articles

Call or email us!

FrontStream support team is available for all customers.

Success Packages: The express path to success.

Work one-on-one with a specialist to get setup on the Panorama platform and learn exactly what your organization needs to be setup for success. Use your time to focus on the service that you need to; for example, one session for technical set-up and one session for a donor management walk through; or two sessions for launching a successful online auction. You will work with our pros who work with hundreds of organizations on their events. Get guidance and best practices on developing, creating, and launching one online campaign or event.

Pro

2 hours of success training
$249 /one time
  •  
  • Getting started session
  • Specialist sessions:
  • +Auction close out
  • +Mobile bidding
  • +Item set-up and ticketing
Schedule your training

Premium & Enterprise

4 hours of success training
$499 /one time
  • Getting started session
  • Specialist sessions:
  • +Communications to rally fundraisers
  • +Reports & analysis
  • +Event tips & techniques
Schedule your training

Online auctions, mobile bidding and ticketing (BiddingForGood)

Explore the great auction tools available to you and learn about the features that will help a good campaign become great! Our sessions provide you with personalized coaching on developing, creating, and launching your online auction.

Getting started session

  • Duration: 60 minutes
  • Delivery: One on one personalized online session
  • Recording: Provided following session

Goals

  • Get your online auction set up and ready to go live
  • Guidance on strategy, best practices and how to optimize settings and features for maximum results

Content

  • Guidance on how to set up and refine your homepage to advertise your event
  • Best practices on creating items and strategies to bolster sales
  • Learn how to add Donors/Sponsors and feature them to give them the best exposure
  • Guidance on creating tickets and setting up Guest Check In to ensure a smooth event start
  • Learn how to register bidders and promote your event for fundraising success
  • Reserved time for questions

Specialist sessions

After you have completed your Getting Started Session, you can take advantage of the following more detailed sessions.

  • Duration: 30 minutes
  • Delivery: One on one personalized online session
  • Recording: Provided following session
  • Prerequisite: Getting Started session

Mobile bidding

Discover how auctions with mobile bidding raise 30% more. No app download necessary!

Content

  • Guidance on introducing mobile bidding to your guests before and at the event
  • Create an effective event registration plan
  • Best practices on how to streamline checkout
  • Learn how to train volunteers to help with mobile bidding
  • Reserved time for questions

Auction close out

Make the end-of-auction experience stress free for your auction team and your winning bidders!

Content

  • Learn how to craft ‘Close Out’ communications
  • Best practices on collecting payments and item fulfillment
  • Guidance on using reports and event statistics
  • Reserved time for questions

Item set-up and ticketing

Optimize your fundraising through effective ticketing and item strategies

Content

  • Guidance on how to make your items look and sound great
  • Best practices on identifying and highlighting your top items
  • Solicitation tips for acquiring a variety of items
  • Guidance on how to create and sell tickets effectively
  • Reserved time for questions

Peer to peer, giving day and project fundraising

In order to get up and running, you will begin with our Getting Started Session to help get your peer to peer event or campaign set up. After you have done this session, you can supplement your learning with additional sessions that dive in to more of the great tools our fundraising software has to offer.

Getting started session

This initial session will help you get your campaign set up and ready to go live.  We will provide personalized coaching on developing, creating, and launching with best practices one peer to peer event or campaign.

  • Duration: One-hour hands on session with a training specialist
  • Recording: Provided following session

Content

  • Guidance and best practices on:
    • Customizing your Nonprofit Profile
    • Creating your event
    • Optimizing event settings
    • Setting up Widgets
    • Using reports
    • Guidance on strategy, best practices and how to optimize settings and features for maximum results.
    • Reserved time to ask questions and discuss features most important to you

Specialist sessions

After you have completed your Getting Started Session, you can take advantage of the following more detailed sessions.

  • Duration: 30 minutes
  • Delivery: One on one personalized online sessions
  • Recording: Provided following session
  • Prerequisite: Getting Started session

Communications to rally your fundraisers

How to use the email tool to solicit donors, and send out communications to registrants and fundraisers.

Content

Guidance and best practices on:

  • Composing emails (Suggested Templates)
  • Using filters to maximize outreach
  • Thank You & Matching Gift emails
  • Reserved time to ask questions and discuss features most important to you

Reports and analysis

How to present a successful post-event analysis to your team.

Content

Guidance and best practices on:

  • Features and how to use each report
  • Sorting and filtering reports
  • Analyzing report data
  • Reserved time to ask questions and discuss features most important to you

Event tips & techniques

This session goes through how to put together a successful fundraising event.

Content

Guidance and best practices on:

  • Setting goals
  • Running a successful launch
  • Streamlining communications
  • Targeted email outreach
  • Reserved time to ask questions and discuss features most important to you

 

Learn how Panorama can help you raise more online.