BrightStar Care Scaled and Streamlined Payments with FrontStream

BrightStar Care® is known for providing compassionate, high-quality home care, assisted living, and staffing services across the United States. As the organization grew, so did the complexity of managing payments efficiently—until they partnered with FrontStream.

The Challenge: Two Platforms, Too Much Hassle

Before working with FrontStream, BrightStar Care used two separate platforms to handle ACH and credit card payments. This setup not only complicated accounting and administration, it also delayed credit card funding by more than two days. With more than 400 locations on the horizon, they needed a better solution — something scalable, simple, and fast.

BrightStar Care was looking to:

Consolidate payment vendors
Extend favorable rates to all franchisees
Offer more flexible family and private payment options
And reduce administrative overhead

Additionally, part of the nonprofit is dedicated to a special program called Golden Angel. Judi Servoss, the president of Golden Retriever Rescue, explains its impact: “The Golden Angel program helps Golden Retrievers in need of extraordinary medical care. Some Goldens require special medications, treatments or surgeries for acute or chronic conditions resulting from birth defects, accidents or disease, such as hip dysplasia, heart problems, allergies, heartworm, orthopedic problems, eye diseases, infections, etc. Others may need significant behavioral rehab or socialization due to abuse or neglect, before they can be adopted.

Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor.

Because these Golden Angels need veterinary care, Golden Retriever Rescue relies on donations to help offset expenses. In 2017 alone, they spent $154,000 on vet care for these special dogs, and they use Panorama’s donor management tools to help organize and view their data.

“[Panorama] saves us an enormous amount of time, by allowing us to shape the information we want to receive,” Servoss explains. “One specific example is that we have added a new Colorado Western Slope member/fundraising event to our calendar for 2018 because of the customized way we are able to look at the data. We discovered a strong geographic pocket of interest that we had not previously addressed separately.”

Additionally, Panorama helped Golden Retriever Rescue utilize the Smartlists feature in its donor management tool in order to more carefully focus their community-based appeals. “This has resulted in engaging more people, helping to create a localized community and thus perhaps, raise more money based on a specific appeal. We believe the increased focus has really helped.”

If you’re looking to maximize your donations, take a page out of Golden Retriever Rescue’s book and use specific donor management tools to take a look at the data. You might be surprised to find that there are markets or demographics you aren’t tapping! Also, you could be putting different levels of emphasis on different communities in order to heighten results. It’s all about using the resources at hand to get the data to tell you insights you might have missed otherwise.

Success Stories

BrightStar Care Scaled and Streamlined Payments with FrontStream

The Challenge: Two Platforms, Too Much Hassle

Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor.