Privacy Policy

At FrontStream Holdings, Inc., we believe it is important to protect the privacy of our merchants, sales representatives, outside agents, and guests. We know that you care about how your personal information is collected, updated, used and shared. Furthermore, we want to help you make knowledgeable choices about the information you provide to us. This Privacy Policy explains and summarizes how FrontStream collects, uses, and protects your personal information as you interact with us online and through our customer and technical support services. This Privacy Policy applies to FrontStream, the corporate website located at www.frontstream.com and associated web sites owned or controlled by FrontStream. This policy is intended to be global in nature. If you are visiting from outside the United States, there may be special rules or limitations on your use of this website or other FrontStream operated websites. By using our website, you consent to the collection and use of your personal information by FrontStream consistent with applicable data protection law and this policy.

This Policy Explains

  • What information FrontStream gathers from you.
  • How FrontStream uses the personal information shared with us.
  • How FrontStream uses “cookies” and “IP addresses”.
  • What personal information, if any, FrontStream may share about you and the environment used to protect your information if it must be shared.
  • The security measures FrontStream takes to protect your information from accidental loss or disclosure and how FrontStream will inform you in the event of a security breach.
  • The circumstances under which you can access your personal information and have that information corrected, restrict FrontStream’s use of that information or, even have it removed from our records.
  • Other things you should know about privacy and FrontStream.

 

Collected Information and Usage

FrontStream collects and uses information you provide to us including information obtained from your use of this website. We do not share your personal information with third parties for their direct marketing purposes. FrontStream may use or share your personal information (e.g., name, address, telephone number and e-mail address) where it is necessary for us to complete a transaction or do something that you have asked us to do. FrontStream employees, agents and service providers who need to access personal information provided by you to fulfill their responsibilities may do so under the direction and control of FrontStream; and must be consistent with FrontStream’s policies that limit access to this type of information. Whenever we may need to share your personal information, we try to provide the information you need to make informed reasonable choices and we manage your information consistent with applicable privacy law.

We Collect and Use Your Personal Information In Several Ways

Website Usage: FrontStream may observe your activities, preferences, and transactional data (such as your IP address and browser type) as well as pages you have viewed during your use of this website. While we may collect or log this information, we do not identify you or match this non-personal information with your other personal information. We may use this collected or logged information to diagnose web site technical problems, or to facilitate your use of the site. FrontStream may also use this information to track aggregate traffic patterns throughout this web site.

Direct Marketing: We will never sell any personally identifiable information to a third party for marketing purposes without your consent. We will only disclose information to third parties about your account or the transfers or payments you make:

(a) where it is necessary for opening or maintaining your account, or for completing transfers or payments,

(b) if lawfully required or

(c) to certain third parties with whom we have joint marketing agreements, or

(d) if you request or authorize it.

FrontStream may share your personal information with certain third parties with whom we have joint marketing agreements for their on-line and off-line marketing purposes. Additionally, we may combine your personal information with information from third parties to enable us or our third party partners to provide a more personalized marketing experience.

Login Registration and Technical Support: You may be asked to share personal information such as your name, address and telephone number in order to complete a login registration. This information is used, for example, to carry out the request, service or agreement for which the information is submitted. With your consent, we may also use the information you provide to notify you periodically about important changes to the website (such as a change to this privacy policy or notice of a security breach), new FrontStream products and services that might be of interest to you. FrontStream limits the access to and use of your personal information using administrative, managerial and technical safeguards that are intended to enforce this privacy policy and assure compliance with applicable data protection law.

Cookies: To the extent that website usage information is developed in connection with your IP address through session cookies, we will only use this information to facilitate your use of the FrontStream website. Cookies are data files written onto your computer by a website. FrontStream does not use cookies other than the session cookies identified and will remain stored on your computer until you remove them. You may set your browser to notify you when you receive a cookie or to refuse receiving it. You should be aware that this might interfere with or make you unable to use certain functionality on websites using cookies. For example, many websites will ask your permission to use a cookie that will enable you to automatically log on to the website. Disabling or removing cookies may require you to manually login each time you wish to visit that website. You may also delete cookies from your computer through your browser.

Recruitment and Job Applications: Personal information such as that contained on a resume or curriculum vitae may be submitted in connection with a job application or inquiry. We may use this information throughout FrontStream for the purpose of employment consideration. We may keep your information on file for future consideration.

Children: If under the relevant laws of the place where you are visiting this web site you are considered a minor (usually if you are under age 18), or would otherwise be required to have parent or guardian consent to share information with FrontStream, you should not send any personal facts about yourself to us. If a minor submits information through any part of the FrontStream website, and we learn the person submitting the information is a child, we will attempt to delete this information as soon as possible. FrontStream does not knowingly solicit, collect or attract personal information from or about children.

Public Areas: Any information disclosed in public areas of the FrontStream website will become public information. We cannot control the use of information disclosed in public forums, such as bulletin boards or blogs. You should exercise caution and refrain from disclosing your personal information. Content posted in public areas of the FrontStream website, including advice and opinions, represents the views and is the responsibility of those who post the content.

 

When Scandisk May Share Collected Information

As mentioned in the beginning of this policy, FrontStream may share your personal information within the FrontStream group to fulfill its obligations to you and operate its business consistent with this policy and applicable data protection law. FrontStream may also share your personal information with third parties in the following situations.

Vendors and Suppliers: FrontStream works with vendors and suppliers to provide technical and customer support, shipping, product fulfillment or other services. FrontStream requires these vendors and suppliers to safeguard personal information you provide to us. To the extent necessary for these service providers to complete their contractual obligations to FrontStream, these third parties may have access to or process your personal information. FrontStream limits their use of your personal information to the purpose for which it was shared.

Mergers & Acquisitions: If FrontStream should ever merge with another company, or if FrontStream should decide to buy, sell or reorganize some part or all of its business, FrontStream may be required to disclose your personal information to prospective or actual purchasers. It is FrontStream’s policy to seek appropriate protection for information disclosed or received in these types of transactions consistent with applicable data protection law.

Special Notice to International Visitors and Customers

Because FrontStream operates globally, we may transfer your personal information to fulfill our obligations to you but always subject to the limitations of applicable data protection law and this policy. Privacy laws differ across the globe. This website is hosted in the United States. If you are visiting from other regions with laws governing data collection and use that may differ from U.S. law, including those whose privacy laws may be stricter than U.S. law, please note that you are transferring your personal data to the United States to FrontStream by providing your personal data, you consent to that transfer.

Storage and Period of Holding for Personal Information

Unless otherwise requested by you, FrontStream will continue to keep the personal information you provided to us. If the reason for collecting your personal information no longer exists, we will delete the personal information at the appropriate required time if legally required by relevant applicable data protection law.

 

Security

No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, FrontStream cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we make reasonable efforts to ensure security on our systems. We use secure server software (SSL) and firewalls to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. Daily review of system and activity logs are another mechanism used to protect your information. These logs are reviewed regularly, any anomalies or discrepancies are investigated thoroughly, and action is taken immediately. To further protect you, a timeout feature is often used. This feature will automatically log you out of your current merchant service session after an extended period of inactivity on the payment gateway site. If FrontStream learns of a security systems breach, we will notify you so that you can take appropriate protective steps. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. By using this web site or providing personal information to us, you agree that FrontStream can communicate with you electronically regarding security, privacy and administrative issues relating to your use of this site.

Links to Third-Party Sites and Co-Branded Websites

This website may contain links to third-party sites, however, please be aware that FrontStream is not responsible for and cannot control the privacy practices of these other sites. We encourage you to read the privacy policies for these other sites, as they may differ from ours. This website also contains links to co-branded websites that may display FrontStream’s logo and trademarks, but which are maintained by third parties. Such websites may be identified by the fact that they do not display a “FastTransact.com” URL. Please read the privacy policy on co-branded sites for applicable privacy practices relating to personal information collected via that site, as it may differ from FrontStream’s Privacy Policy. This Privacy Policy applies solely to personal information collected by FrontStream.

Changes to this Policy by FrontStream

If in the future we change the FrontStream Privacy Policy, we will post the new policy on this website. We reserve the right to change this policy and your continued use of this website represents consent to the new policy to the fullest extent permitted by law. We encourage you to periodically review this Privacy Policy.

Accessing Your Personal Information, Making Changes, or Requesting Deletion of Personal Information

You may at all times object or restrict FrontStream’s use of your personal data for direct marketing purposes. You may also request access to, correction of or deletion of personal data. For further instructions on changing any of your privacy preferences, accessing your information or for any privacy or data protection related question or concern please email your questions/comments to support@frontstream.com. Please be aware that this Privacy Policy and the choices that you indicate when registering on this website will not necessarily apply to personal information you may have provided to FrontStream or its business partners as part of other, separately-operated websites or services. Generally, when we contact you, we will try to provide you with an easy and convenient way to notify us if you would not like further similar communications. Contacting FrontStream: If you have any questions, comments, or concerns about this Privacy Policy, please email us suppport@frontstream.com.