BrightStar Care® is known for providing compassionate, high-quality home care, assisted living, and staffing services across the United States. As the organization grew, so did the complexity of managing payments efficiently—until they partnered with FrontStream.

The Challenge: Two Platforms, Too Much Hassle

Before working with FrontStream, BrightStar Care used two separate platforms to handle ACH and credit card payments. This setup not only complicated accounting and administration, but it also delayed credit card funding by more than two days. With more than 400 locations on the horizon, they needed a better solution—something scalable, simple, and fast.

BrightStar Care was looking to:

• Consolidate payment vendors

• Extend favorable rates to all franchisees

• Offer more flexible family and private payment options

• Reduce administrative overhead

The Solution: One Platform, Full Support

FrontStream provided a single, unified platform that met BrightStar Care’s needs across the board:

• 24-hour credit card funding

• One login and one statement for both ACH and credit cards

• Compliant surcharging approved by Visa, Mastercard, and others

• Embedded, secure payment forms

• Dedicated account managers

• PCI Level-1 certification for top-tier security

“In today’s market, it’s imperative to offer as many methods of payment as possible,” said Brooke Freshcorn of BrightStar Care Colorado Springs. “FrontStream allows us to accept multiple credit cards, verify authorizations, and capture accounting data and settlements all in one place. Having a team that values collaboration is rare and extremely important.”

The Results: Scalable Growth with Speed and Simplicity

Since partnering with FrontStream in 2010, BrightStar Care has grown to more than 400 locations across 40 states. In just the past year, FrontStream processed 260,000 transactions on their behalf—while delivering credit card funding in under 24 hours.

For BrightStar Care, simplifying payments wasn't just about convenience—it was about enabling growth, empowering franchises, and ensuring families have flexible, secure ways to pay for care.

FrontStream makes payments easy, secure, and built for scale.

Whether you're supporting patients, donors, or customers—FrontStream helps you focus less on admin and more on impact. Get a tour of FrontStream Payments >