William C. Wood
Bill is FrontStream’s CEO with overall responsibility for the company’s strategy, product offerings, marketing, sales, operations, and customer service activities.
Bill brings over 25 years of experience creating innovative, trusted solutions for the not-for-profit and corporate philanthropy communities. Prior to joining FrontStream, Bill was a founding member of Blackbaud, developing and leading the company’s brand, marketing, and sales activities through its high growth years. Bill then turned his entrepreneurial and leadership prowess to Access International where he served as President & CEO and guided the company through the reengineering and launch of its highly regarded CRM and donor engagement solution for large, complex charities, and local United Ways. He was also Founder & CEO of DonateTo.com, one of the industry’s first online giving platforms.
Bill is a nationally recognized speaker offering his unique purview and insight on a wide range of technology related topics facing the charitable community including how organizations and companies can embrace the rapidly changing technology landscape to engage members, donors, employees, and volunteers.
Chief Financial Officer
Mike is FrontStream’s Interim Chief Financial Officer with overall responsibility for the company’s finance, accounting, risk, and internal legal activities.
With over three decades of finance leadership experience with KPMG, Evonik, Celanese, Bunge and most recently Arsenal Capital Partners, Mike brings a hands-on, collaborative approach that will enhance the FrontStream Finance, Accounting and Executive Leadership teams.
Mike holds a Bachelor’s Degree in Business Administration from Seton Hall University in South Orange New Jersey and became a Certified Public Accountant in 1986.
Chief Technology Officer
Terry oversees the technology team and guides their efforts in improving FrontStream’s technologies, product capabilities, and marketability.
As a financial services veteran, Terry brings a twenty-year track record of successful product development, quality assurance management, infrastructure support, PCI compliance, and product management to FrontStream. She has held similar positions at Tier Technologies, Inc. and Sallie Mae, Inc.
Terry holds a B.S. in Business Administration with a minor in eCommerce solutions from Strayer University and worked toward her Masters of Science, Technology Management at University of Maryland University College.
Chief Marketing Officer
As CMO, Mark oversees operations of the Marketing and Product Management areas of the company.
Mark, a pioneer of online and peer-to-peer fundraising, has over 20 years of experience in online marketing, fundraising, social media, and business development. Additionally, Mark has a decade of experience in electronic data publishing having previously held senior roles at ProCD and SilverPlatter Information.
Prior to joining FrontStream, Mark established Firstgiving, Inc. and led the company as CEO from 2003-2008. Additionally, Mark served for 5 years as Marketing and Business Development Director at FairMarket, Inc. (NASDAQ: FAIM), led marketing and business development for Zeer.com, and served on the ePhilanthropy Foundation’s Board of Trustees from 2005 to 2007.
Mark graduated with a B.A. from Connecticut College and holds an M.B.A. from Babson College.
Vice President of Sales
With multiple past CEO roles and more than 18 years of experience in sales and marketing, Karsten is driven to provide client-focused solutions and innovative products.
As the Vice President of Sales for FrontStream, Karsten brings a strong strategic vision, team leadership skills, and a ‘get-your-hands-dirty’ attitude. A seasoned entrepreneur, he’s able to project the real-world value of sales and marketing programs to executive management, sales teams, board members and shareholders alike. His ability to identify, develop and execute sales strategies aims to drive new business and generate long term growth for FrontStream.
Karsten holds a B.A. from The University of the South and a M.A. in Global Marketing & Advertising from Emerson College.
Todd is responsible for budgeting, revenue forecasting, portfolio analysis and Financial Operations.
Todd has over 20 years of financial management experience in midsize and large corporations. Prior to joining FrontStream, Todd was the Vice President of Financial Operations at Official Payments and before joining Official Payments, Todd was the Chief Financial Officer of the Business Office Solutions Division of SallieMae.
Todd earned his M.B.A. from Marymount University and his B.A from Lawrence University.
Senior Vice President, Operations
Liz oversees the day-to-day operations of the customer support, professional services and merchant operation teams.
Liz has more than 20 years of customer and operations management experience in the financial services industry. Prior to joining FrontStream, Liz held senior roles at Prudential Home Mortgage, Norwest Mortgage, and Wells Fargo Home Mortgage in both payment processing operations and customer experience management.
Liz holds a degree in Business Administration and specializes in implementing solutions that drive organizational performance, business process optimization, and strong customer relationships.
Vice President, Human Resources
Tracy is responsible for providing human resources to FrontStream’s five locations in Boston, Lancaster, Reston, Toronto, ON, Canada, and West Melbourne, VIC, Australia.
Tracy has 20 years of experience in Human Resources, including work at both plant level and corporate locations. She has held several prestigious positions working for companies such as Renaissance Mark, a U.S and Canadian multi-site prime label printer, Holley Performance Products, a multi-site automotive aftermarket retail supplier, and Franklin Precision Industries, an original equipment supplier to Toyota. Tracy has expertise in managing recruitment, compensation, benefits, training and employment policy issues.
Tracy holds a B.A. in Mass Communication with a minor in Business and M.A. in Organizational Development/ Corporate Communication from Western Kentucky University.